WE ARE REQUIRED UNDER STATE LAW TO NOTIFY CONSUMERS OF THE FOLLOWING RIGHTS. THIS NOTICE DOES NOT CONTAIN A COMPLETE LIST OF THE RIGHTS CONSUMERS HAVE UNDER STATE AND FEDERAL LAW.
CALIFORNIA RESIDENTS:
THE STATE ROSENTHAL FAIR DEBT COLLECTION PRACTICES ACT AND THE FEDERAL FAIR DEBT COLLECTION PRACTICES ACT REQUIRE THAT, EXCEPT UNDER UNUSUAL CIRCUMSTANCES, COLLECTORS MANY NOT CONTACT YOU BEFORE 8 A.M. OR AFTER 8 P.M. THEY MAY NOT HARASS YOU BY USING THREATS OF VIOLENCE OR ARREST OR BY USING OBSCENE LANGUAGE. COLLECTORS MAY NOT USE FALSE OR MISLEADING STATEMENTS OR CALL YOU AT WORK IF THEY KNOW OR HAVE REASON TO KNOW THAT YOU MANY NOT RECEIVE PERSONAL CALLS AT WORK. FOR THE MOST PART COLLECTORS, MAY NOT TELL ANOTHER PERSON, OTHER THAN YOUR ATTORNEY OR SPOUSE, ABOUT THE DEBT. COLLECTORS MAY CONTACT ANOTHER PERSON TO CONFIRM YOUR LOCATION OR ENFORCE A JUDGMENT. FOR MORE INFORMATION ABOUT DEBT COLLECTION ACTIVITES YOU MAY CONTACT THE FEDERAL TRADE COMMISSION AT 1-877-FTC-HELP OR WWW.FTC.GOV.
The California Consumer Privacy Act requires that we inform you that we collect the following categories of personal information from consumers for the business purpose of servicing accounts and collection debts:
1) Identifiers (such as name; address; social security number; online identifiers; email address; and other similar identifiers);
2) Audio (such as call recordings and other similar information);
3) Financial Information (such as bank account information; debit card information; credit card information; and other similar financial information);
4) Commercial Information (such as records of property; products or services purchased or other similar information);
5) Internet or other Electronic Network Activity Information (such as information regarding your interaction with our websites and other similar information);
6) Professional or Employment Information (such as employment information or other similar information).
(For medical collections only): Nonprofit credit counseling services may be available in the area.
COLORADO RESIDENTS:
ON BEHALF OF OUR FIRM AND OUR CLIENT WE ARE PROVIDING THE FOLLOWING NOTICE: A CONSUMER HAS THE RIGHT TO REQUEST THAT A DEBT COLLECTOR OR COLLECTION AGENCY CEASE FURTHER COMMUNICATION WITH THE CONSUMER. A WRITTEN REQUEST TO CEASE COMMUNICATION WILL NOT PROHIBIT THE DEBT COLLECTOR OR COLLECTION AGENCY FROM TAKING ANY OTHER ACTION AUTHORIZED BY LAW TO COLLECT THE DEBT. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR, CALL 303-920-4723, OR CONTACT 8690 WOLFF COURT, SUITE 110 WESTMINSTER, CO 80031.
COLORADO LAW PROHIBITS CREDIT BUREAUS FROM REPORTING MEDICAL DEBT OR FACTORING MEDICAL DEBT INTO A CREDIT SCORE UNLESS THE CONSUMER REPORT IS TO BE USED IN CONNECTION WITH A CREDIT TRANSACTION THAT INVOLVES, OR THAT MAY REASONABLY BE EXPECTED TO INVOLVE, A PRINCIPAL AMOUNT THAT EXCEEDS THE NATIONAL CONFORMING LOAN LIMIT VALUE FOR A ONE-UNIT PROPERTY AS DETERMINED BY THE FEDERAL HOUSING FINANCE AUTHORITY.
MASSACHUSETTS RESIDENTS:
IMPORTANT NOTICE-YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.
MINNESOTA RESIDENTS:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE. PURSUANT TO MS §332.365, click HERE to view a CREDIT COUNSELING SERVICES TO DEBTORS RESOURCE LIST in multiple languages.
NEW MEXICO RESIDENTS:
If you are a covered person and you received a surprise bill from a nonparticipating (out-of-network) provider for health care services rendered in an amount that exceeds your cost-sharing obligation that would apply for the same health care services if the services had been provided by a participating (in-network) provider, you may have rights under the New Mexico Surprise Billing Protection Act (the “Act”).
The Act generally prohibits health care providers from knowingly submitting a surprise bill for out-of-network services to an insured person that demands payment for any amount in excess of the cost-sharing amounts that would have been imposed by the insured person’s health benefits plan if the health care service from which the surprise bill arises had been rendered by an in-network provider. The Act also provides that it is an unfair practice for a health care provider to knowingly submit a surprise bill to a collection agency.
Pursuant to the Act, please be advised of the following rights:
1. Patients are responsible only for payment of applicable in-network cost-sharing amounts under the patient’s health benefits plan.
2. Patients should contact their insurance carriers in advance and/or the provider when possible, to determine if the scheduled health care services to be provided will be covered at an in-network rate.
3. When prior contact is not possible for the care required, patients should contact their insurance carrier to discuss the surprise billing and to find the correct limitations that may apply.
4. Patients may appeal a health insurer’s determination regarding a surprise bill in accordance with the hearing procedures established by New Mexico’s Patient Protection Act.
5. The Surprise Billing Protection Act SB 337 can be obtained online at https://www.osi.state.nm.us.
6. If additional information or questions arise, you may contact the New Mexico Superintendent of Insurance in Santa Fe, NM.
Mailing Address:
Office of Superintendent of Insurance
PO Box 1689
Santa Fe, NM 87504-1689
NORTH CAROLINA RESIDENTS:
THIS COLLECTION AGENCY IS LICENSED BY THE COMMISSION OF INSURANCE OF THE STATE OF NORTH CAROLINA, LICENSE NUMBER 112591.
NEW JERSEY RESIDENTS:
FOR MEDICAL DEBT, RTR FINANCIAL SERVICES HAS NOT REPORTED THE DEBT TO A CONSUMER REPORTING AGENCY AND IF THE DEBT, OR ANY PORTION OF IT, HAS BEEN REPORTED TO A CONSUMER REPORTING AGENCY, THE PORTION REPORTED IS VOID.
NEW YORK RESIDENTS:
Within 5 days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, provide the consumer clear and conspicuous written notification of the following:
Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: a) the use or threat of violence; b) the use of obscene or profane language; and c) repeated phone calls made with the intent to annoy, abuse, or harass.
For all Debts, The following notice:
If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:
1. Supplemental security income, (SSI);
2. Social Security;
3. Public assistance (welfare);
4. Spousal support, maintenance (alimony), or child support;
5. Unemployment benefits;
6. Disability benefits;
7. Workers compensation benefits;
8. Public or private pensions;
9. Veterans benefits;
10. Federal student loans; federal student grants, and federal work study funds; and
11. Ninety percent of your wages or salary earned in the last sixty days.
THE CONSUMER MAY REQUEST A LARGE-PRINT VERSION OF THIS NOTICE BY CALLING OUR OFFICE AT (718) 668-2881 OR TOLL-FREE AT (855) 399-4787.
NEW YORK CITY RESIDENTS:
NEW YORK CITY DEPARTMENT OF CONSUMER AND WORKER PROTECTION LICENSE NUMBER 2125629-DCWP.
We are required to notify you that we do not provide language access services. For information gathering purposes only we are required to request if you have any language preference other than English. Note that a translation and description of commonly used debt collection terms is available in multiple languages on New York City’s Department of Consumer and Worker Protection’s website at http://www.nyc.gov/dca
TENNESSEE RESIDENTS:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICES BOARD, STATE DEPARTMENT OF COMMERCE AND INSURANCE, 500 JAMES ROBERTSON PARKWAY, 2nd FLOOR NASHVILLE, TENNESSEE, 37243-1145.