Self-pay Data Mailer Program
These accounts will consist of self-pay (no insurance) balances or balances representing co-payments and/or deductibles.
The hospital will transmit data to RTR consisting of the following information: (1) patient and/or responsible party demographics; (2) date(s) of service; (3) description of services; (4) itemization of charges, payments and balance due; (5) hospital account number; and (6) the name, address, and policy number of any insurance carrier, if available. The hospital will forward the data file on a weekly, bi-weekly, or monthly basis (at its discretion).
RTR will send a series of Data Mailers (up to three) on each account, and will respond to patient and/or responsible party correspondence and/or telephone calls. RTR will seek to obtain a new address should a Data Mailer be returned by the United States Postal Service.
RTR will make payment arrangements in accordance with hospital policy. The monitoring of those arrangements will include a payment acknowledgment letter to the patient and/or responsible party with self-addressed envelope for the next payment. A late payment letter to the patient and/or responsible party will follow a missed payment. Unresponsive accounts will be closed and returned to the hospital with the appropriate notification.
If RTR is provided insurance information, it will bill the account and advise the hospital accordingly.
The hospital will forward a report to RTR of all payments received directly on a weekly, bi-weekly, or monthly basis (at its discretion). RTR will remit to the hospital on a monthly basis.