Business Office Services
These accounts will consist of self-pay balances (no insurance) or balances representing co-payments and/or deductibles.
The hospital will transmit a data file to RTR providing the following information: (1) patient and/or responsible party demographics; (2) date(s) of service; (3) description of services; (4) itemization of charges, payments and balance due; (5) hospital account number; and (6) the name, address, and policy number of any insurance carrier, if available. The hospital will forward the data file on a weekly, bi-weekly, or monthly basis at its discretion.
RTR will send a series of Data Mailers (up to three (3)) on each account and will respond to patient and/or responsible party correspondence and/or telephone calls. Discouraging redundancy, no additional Data Mailers will be sent if an address for an account holder is found to be incorrect.
RTR will make payment arrangements in accordance with hospital policy and monitoring those arrangements will provide a payment acknowledgment letter to the patient and/or responsible party with self-addressed envelope for the next payment. A late payment letter to the patient and/or responsible party will follow a missed payment. Unresponsive accounts will be closed and returned to the hospital with the appropriate notification (see below).
If RTR is provided insurance information, it will bill the account and advise the hospital accordingly.
The hospital will forward a payment report to RTR of all payments received directly on a weekly, bi-weekly, or monthly basis at its discretion. RTR will remit to the hospital on a monthly basis.